LEGAL NOTICE
1. Store Name
Rand Store
2. Seller
RINone Inc.
3. Sales Manager
Moega Choi
4. Address
5-4-27 Minami-Aoyama, Minato-ku, Tokyo 107-0062, Barbizon 104 Bldg. #304
5. Additional Charges
Consumption tax and shipping fees apply. (Shipping fee is ¥900 per order. For cash on delivery, an additional handling fee of ¥330 applies.)
6. Defective Products
We will exchange for a non-defective product. If replacement stock is unavailable, a refund will be processed. Customer convenience returns are not accepted.
7. Return Policy
We do not accept returns or exchanges except for the following reasons: - A different product from what was ordered was delivered - The product has a defect
8. Sales Quantity
Listed on each product page.
9. Delivery Period
Up to 7 days from order completion. Delivery may be delayed during peak order periods. Thank you for your understanding.
10. Payment Methods
- Credit Card Payment
Accepted credit cards: VISA, MASTER, JCB, AMEX, Diners Club. Payment is charged at the time of shipment. For questions about billing cycles and fees, please contact your credit card company. *If there are issues with the delivery address, payment will be processed after address confirmation.
[The following payment methods are currently not available.] - Cash on Delivery (Cash only: additional handling fee of ¥330) - Convenience store payment, deferred payment, smartphone payment, Sagawa e-Collect
Please note that order modifications after completion are not accepted.
11. Cancellation/Exchange by Customer
Cancellations after purchase and cancellations/exchanges due to customer convenience are not accepted. For returns of defective items without prior contact, processing may be delayed. Please contact us before returning.
We do not accept any returns or refunds. (*If delivery is refused, round-trip shipping costs will be charged.) *Customers with excessive refusals, extended absences, or cancellations may have their site access restricted.
Please check the product upon receipt. We strive for perfection, but if any of the following occur, please contact us via the inquiry form or email: - A different product was delivered - The product is damaged - Damage during shipping or delivery error Defective products will be exchanged (shipping costs borne by us). Please contact us within 8 days of delivery.
Returns/exchanges are not accepted in the following cases: 1. Opened or used products (except for return guarantee campaign items and initial defects) 2. Products delivered more than 9 days ago 3. Partial returns of set products 4. Returns without prior contact
12. Others
Effects of cosmetics and beauty products may vary by individual. Please discontinue use if the product does not suit you.
13. Seller Contact
- TEL: 03-6419-7800 Hours: 10:00-18:00 Mon-Fri (Closed on weekends and holidays) - E-MAIL: [email protected] For delivery status and system inquiries, we cannot respond from the head office due to privacy protection. Please contact the number above.