REFUND POLICY
Cancellation/Exchange by Customer
Cancellations after purchase and cancellations/exchanges due to customer convenience are not accepted. For returns of defective items without prior contact, processing may be delayed. Please contact us before returning.
We do not accept any returns or refunds. (*If delivery is refused, round-trip shipping costs will be charged.) *Customers with excessive refusals, extended absences, or cancellations may have their site access restricted.
Please check the product upon receipt.
We strive for perfection, but if any of the following occur, please contact us via the inquiry form or email. We will inform you about the return/exchange process.
- A different product from what was ordered was delivered - The product is damaged - Damage during shipping or delivery error
Defective products for the above reasons will be exchanged (shipping costs borne by us). Please contact us within 8 days of delivery.
Returns/exchanges are not accepted in the following cases:
1. Opened or used products (except for return guarantee campaign items and initial defects) 2. Products delivered more than 9 days ago 3. Partial returns of set products 4. Returns without prior contact
Defective Products
We will exchange for a non-defective product. If replacement stock is unavailable, a refund will be processed. Customer convenience returns are not accepted.